Return Policy: Mark-Point Online Store – Return & Refund Policy
At Mark-Point Online Store, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please read our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or not as described.
- The wrong item was delivered.
- The item is unused, in its original packaging, and in the same condition you received it.
Note: For hygiene reasons, certain personal items may not be eligible for return.
2. Return Window
Customers can request a return within 7 days of receiving their order.
After 7 days, we may not be able to process a return unless the issue is related to a defect.
3. How to Request a Return
To initiate a return, please contact our support team via:
Email: support@mark-point.com
Please include:
1. Your order number
2. Photos or videos showing the issue
3. A brief description of the problem
Our team will review your request and provide instructions.
4. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
- If the return is due to customer preference (e.g., changed mind), the customer covers the return shipping.
5. Refund Options
Once your return is approved and the item is received and inspected, you may choose from:
- Full refund to your original payment method
- Store credit for future purchases
- Exchange for the same or another item
Refunds typically take 3–7 business days to process after approval.
*Soft & Warm*:Made of premium acrylic,this scarf is super soft,skin-friendly,breathable and warm,suitable for different people’s skin and will keep warmth for you in the cold weather.
Classic & Stylish:With scottish style tartan patterns,very classic and stylish. Featured with delicate small tassel,makes you cool and casual in the urban city and reflects your unique charming.
Best Gift:This skin-friendly and soft scarf is a warm gift to your lover,friends and families especially in birthdays,Christmas and New Year,to express your love and warmth.
*Multiple Uses*:With size of 74.8x25.6in,this oversized scarf can be used as a shawl,wrap,cape,picnic mat while going outside or used as a soft blanket at home or office,lightweight but warm.
Trendy & Versatile:This classic scarf is a great addition to your collection of fashion accessories. Just wrap the shawl freely around any of your outfit,such as an outerwear,sweaters,jacket and more.