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Mark-Point Online Store – Return & Refund Policy

At Mark-Point Online Store, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please read our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:
-  The item is defective, damaged, or not as described.
-  The wrong item was delivered.
-  The item is unused, in its original packaging, and in the same condition you received it.

Mark-Point shall not accept any unreasonable disputes, including but not limited to: 

a.  The buyer does not like it.  

b.  The product description is not real.  

c.  Products smell unusual.  

d.  The buyer ordered the wrong items or SKU.  

e.  The shipping address was provided incorrectly.  

f.  Product difference was negotiated in advance.  

g.  Tracking information deleted by logistics companies or local post offices.  

h.  In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Note: For hygiene reasons, certain personal items may not be eligible for return.

2. Return Window

Customers can request a return within 7 days of receiving their order.
After 7 days, we may not be able to process a return unless the issue is related to a defect.

3. How to Request a Return

To initiate a return, please contact our support team via:

Email: support@mark-point.com

Please include:
1.  Your order number
2.  Photos or videos showing the issue
3.  A brief description of the problem

Our team will review your request and provide instructions.

4. Return Shipping

-  If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
-  If the return is due to customer preference (e.g., changed mind), the customer covers the return shipping.

5. Refund Options

Once your return is approved and the item is received and inspected, you may choose from:

- Full refund to your original payment method
- Store credit for future purchases
- Exchange for the same or another item

Refunds typically take 5–12 business days to process after approval.